Returns & Exchanges
At BuzzTV Direct, we want you to be completely satisfied with your streaming experience. If your device isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the device in its original packaging, including all accessories, cables, and remote controls to ensure a smooth processing experience.
Ship to Service Center
Affix the provided shipping label or send the package to our designated returns facility using a trackable shipping method.
Inspection and Refund
Once our technicians verify the hardware condition, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing