Frequently Asked Questions
Everything you need to know about your BuzzTV experience.
What is the typical shipping timeframe for my order?
We process orders within 1-2 business days. Standard shipping usually takes 3-5 business days within North America, while international shipping can take 7-14 business days depending on your location.
Do BuzzTV devices come with a warranty?
Yes, all BuzzTV hardware purchased directly from our store includes a 1-year limited manufacturer's warranty covering defects in materials and workmanship.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in original, unopened packaging. If the product has been opened, a restocking fee may apply. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
How do I update the firmware on my BuzzTV box?
Updates are delivered Over-The-Air (OTA). Simply go to the 'Settings' menu on your device and select 'Check for Updates' to ensure you are running the latest software version.
Do you offer technical support for setup?
Absolutely. Our dedicated support team is available via email and live chat to assist you with initial configuration, remote pairing, and troubleshooting.